Guest House Operations Staff - Hospitality & General Services

Join PT. Sasana Cipta Mulia as a Guest House Operations Staff and play a pivotal role in ensuring seamless hospitality and administrative services for our corporate operations. Based in Pontianak, Kalimantan Barat, this position offers a unique opportunity to contribute to a vibrant and dynamic organization. As a Guest House Operations Staff, you'll be responsible for managing day-to-day operations, ensuring guest satisfaction, and maintaining the highest standards of hospitality.

PT. Sasana Cipta Mulia is a leading company in the hospitality industry, known for its commitment to excellence and innovation. Our guest house provides a comfortable and welcoming environment for our corporate guests, and we are looking for a dedicated and passionate individual to join our team.

In this role, you will be part of a team that works closely with our corporate clients to ensure their stay is as smooth and enjoyable as possible. You will handle check-ins and check-outs, manage room bookings, and coordinate with housekeeping and maintenance teams to ensure our guest house is always in top condition.

📋 Tanggung Jawab Pekerjaan

• Manage front desk operations, including check-ins and check-outs, and ensure a seamless guest experience.
• Coordinate with housekeeping and maintenance teams to ensure all rooms and common areas are clean and well-maintained.
• Handle guest inquiries and resolve any issues that may arise during their stay.
• Manage room bookings and reservations using our in-house system.
• Ensure compliance with health and safety regulations, and maintain a clean and safe environment.
• Assist in the preparation and serving of meals in our guest house restaurant.
• Provide excellent customer service and maintain a high level of guest satisfaction.
• Participate in team meetings and contribute to the development of our guest house operations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a similar role in the hospitality industry.
• Proficient in using Microsoft Office Suite, including Excel and Word.
• Familiarity with guest house management software is a plus.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong organizational and problem-solving skills.
• Familiarity with Indonesian language and culture.
• Ability to work flexible hours, including weekends and holidays, as needed.

🛠️ Keahlian

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